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We are delighted to ship our beautiful jewelry to customers all over Europe. Whether you live in France, Germany, Spain, Italy or any other European country, we offer reliable delivery so you can enjoy our exceptional creations wherever you are. Details on shipping costs and delivery times specific to your region will be provided during the ordering process. Please note that in some countries, customs duties or local taxes may be applicable upon importation, and these additional costs will be the responsibility of the recipient. We look forward to providing you with an exceptional shopping experience, while providing you with full transparency on any customs duties.

We send the packages ourselves, shipping times are 2-3 days , delivery of your item is around 7 days but they can vary depending on the time of year. A tracking number is provided for all orders, so you can follow the progress of your package. We are not responsible for delays caused by transport companies such as La Poste.

We offer maximum flexibility to make your shopping experience enjoyable. You can pay for your order using all major credit cards, offering a variety of options such as Visa, MasterCard, American Express, and many more. Additionally, we accept payments via PayPal, providing a secure and convenient method for those who prefer this option. Choose the payment method that suits you best, and rest assured that all transactions are secure. If you have any specific questions about payment options, please do not hesitate to contact us, we are here to help.

Tracking your order is quick and easy! Simply click on the “Track my order” link located on our website, usually in the section dedicated to your account or during order confirmation. Once on the tracking page, please enter the tracking number you received via email when your order was shipped. This tracking number will allow you to follow the status of your package in real time, from our warehouse to your door. If you have any difficulties or additional questions regarding tracking your order, please do not hesitate to contact us, and our team will be happy to assist you.

We are committed to protecting the environment and we use sustainable materials for our jewelry whenever possible. We also work with suppliers who share our environmental values.

A QUESTION TO ASK US ?

Have you just consulted the FAQ above and can't find an answer to your question? Simply contact us by e-mail at the following address: info@vallysa.com or using the form below. A member of our team will respond to you within 24 to 48 hours.


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